One-tap check-in
The front desk types a name or initials, an optional note, the payment taken and which provider the patient is seeing. Everyone on the board sees it instantly.
KeyAuthyFor clinics · Front desk
Add the front desk plan for $4.99/month per clinic and KeyAuthy runs the patient flow too: check-in, wait times, provider-ready, checkout, payments and follow-ups — next to the shared logins and codes your staff already use.
J.R.
for Dr. Patel · Room 2 · paid $40.00
M.K.
for Dr. Lee · new patient · paid $25.00
A.S.
for Dr. Patel · paid —
Example only. Use initials or chart numbers rather than full names.
Check-in board
The front desk types a name or initials, an optional note, the payment taken and which provider the patient is seeing. Everyone on the board sees it instantly.
Every waiting patient has a running clock. Past 20 minutes it turns red, so nobody gets forgotten in the waiting room.
The provider taps Ready and the timer stops. At checkout, pick the follow-up — 1 week to 6 months, as needed, or discharge — and a task for the front desk.
Record what each patient paid and see today's collected total on the board and the dashboard. KeyAuthy records amounts; it doesn't process cards.
Checked-out patients with an unfinished front desk task — schedule follow-up, collect a balance, send a referral — stay visible until someone marks them done.
Edit payments, undo a Ready tap, or delete a visit at any stage.
Providers
Mark staff as providers in Clinic admin. They get a My patients page with just their own waiting patients and a big Ready button.
Providers can't open the front desk board, see other providers' patients, or change payments — the server blocks it, not just the screen.
And more
Waiting, over-20-minute, with-provider and collected-today counts alongside urgent and pending chat tasks and private channels.
Every check-in, ready, check-out and payment, searchable by patient and date, with follow-up due dates calculated for you. Export to CSV.
Channels, private channels, direct messages, files, voice clips with automatic transcripts, inline replies, pins, patient stickers and Urgent/Pending/Resolved tasks with due dates.
The chat archive finds any past message, transcript, sticker or file by keyword, person, type or date.
Front desk staff see the same board — waiting patients, providers, payments and follow-ups — from the toolbar or side panel, without opening the app.
Choose to keep chat and check-in records forever or delete them automatically after 30 days to 2 years, with the exact cutoff date shown.
Good to know